FAQs

OUR GUARUNTEE
Chemistry Hair Salon guarantees all of our work. If you are not happy with your results, we will make it right – at no additional cost to you. Adjustments can be made within two weeks of the date of services. There are no refunds for services received. Retail may be returned for a full refund within two weeks of purchase.

OUR LEVEL SYSTEM
Chemistry’s Level System is based upon the demand of time for an individual stylist. The greater the demand of their time the higher the Level.
Each stylist is thoroughly trained and highly educated. Price and Level do not reflect upon a stylist’s ability. Based upon the demand of their time they have met their goals and earned a promotion to their current level.

RESERVATIONS
A credit card is required for all reservations booked online and over the phone.

CANCELATION POLICY
We know things come up – please try to give 24 hours notice when cancelling a reservation so that we may refill your service provider’s time.

With consideration of all our guests and our service providers, we have implemented an updated cancellation policy. Any reservation cancelled or rescheduled within the 24-hour window prior to the reservation will result in 50% of the service & time being charged to the guest. No call / no show reservations will be charged 100% the services and time reserved.

ONLINE BOOKING
Online appointments will be honored as booked. Additional services may be considered at the time of your appointment if there is available time.